ALERT

ATTENTION ⚠️

In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, September 7th, 2026. We will resume regular U.S. support hours on Tuesday, September 8th, 2026. EU and APAC Support will remain open during this time. For urgent matters, please add "Urgent" to the ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.

Dry Ice Recharge Center

Overview of Services

[ Dry Ice will be available 7/1/26]
Procurement has finalized an exclusive sourcing agreement with Nippon Sanso Matheson (the new name for Matheson Gas), establishing preferred pricing for dry ice at substantially lower cost compared with our prior suppliers..

Deliveries to MCW will continue to be made on Tuesdays and Thursdays every week.
- Dry ice will no longer be delivered to shared laboratory areas.
- Instead, 10lb bags of dry ice will be delivered to a bin located in the hallway adjacent to the MCW receiving dock.
- Both pellets and slices will remain available
- Take whole bags only and record the number of bags taken in iLab using the adjacent laptop kiosk

Leadership

Rafael Toro- Office of Research

George Dampare-Strategic Sourcing Manager

Location and hours of operation

Hours	Location
While loading dock hallway is accessible.	Loading dock hallway

Contacts

Name	Role	Phone	Email	Location
Rafael Toro	iLab Billing Questions		ilab@mcw.edu