ALERT

* * * Important Update for iLab Users * * *

Migration Status: The support system migration has been paused. As of now, we do not have an exact date for when the migration will continue and timing is still to be determined. We will provide updates here as soon as possible.

The ‘Help’ link in iLab now redirects to ilab-support@agilent.com as part of our support system transition. For full details, please refer to our Help Site article Submit and Track Support Requests in the Portal.

Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.

ALERT

The iLab Core Management System functionality should only be minimally impacted by the transition to Workday when system changes are implemented on January 10th.   Service requests, reservations, and forms will remain the same and requested services can be performed by the core facilities as usual except for the Saturday January 17th outage. Please reach out to ilab@mcw.edu with questions or concerns.

(hide this warning on this page)