Welcome!
ALERT ATTENTION ⚠️
In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Friday, June 19th, 2026. We will resume regular U.S. support hours on Monday, June 22nd, 2026. EU and APAC Support will remain open during this time. For urgent matters, please add "Urgent" to the ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
ALERT Agilent is aware of the issue of the "Save" button in payment windows, where the spinning icon never stops. Once you click save, the information is updated immediately even though the spinning icon is showing. Closing the payment window and refreshing the page refresh will reflect any updated information.
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The MCW Engineering Core provides technical support to both research and clinical investigators on campus. Our team of experts specializes in the design and fabrication of custom research instruments and performs a wide range of repairs and maintenance on existing laboratory equipment. Contact us to learn more about our services or submit a request to start a new project.
Mindy Dwinell, PhD- Faculty Lead
Bonnie Freudinger, ME- Lead Engineer
Bonnie Freudinger, ME, Lead Engineer
Alex Sherman, BS, Engineer II
Mikayla McWilliams, BS, Engineer I
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Bonnie P. Freudinger |
Lead Engineer
|
955-4722
|
engineering-core@mcw.edu
|
MEB M4160
|
