ALERT

* * * Important Update for iLab Users * * *

New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.

The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.


Upcoming Holiday Closure:
In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.

ALERT

The iLab Core Management System functionality should only be minimally impacted by the transition to Workday when system changes are implemented on January 17th.   Service requests, reservations, and forms will remain the same and requested services can be performed by the core facilities as usual except for the Saturday January 17th outage. Please reach out to ilab@mcw.edu with questions or concerns.

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CRI Imaging Core

   

Overview of Services

Children’s Research Institute’s imaging core is a fee per use facility with a variety of state-of-the-art microscopic imaging systems listed below. Operated by the Pediatric Pathology Division at the Medical College of Wisconsin and Children's Research Institute, the imaging core is open to all investigators including those at our collaborating institutes. Core users will be trained and consulted on the instrumentation, software, and analysis. Access to microscopes and imaging systems are monitored, and unassisted use of imaging core equipment requires prescribed training. Trained users access the core by calender booking, card reader entry, and individualized computer account sign-on. Untrained users utilize the core through assisted use method.

Leadership

Suresh Kumar PhD|Director of CRI Imaging Core
skumar@mcw.edu 
Ph# 414-955-2448

Jason Jarzembowski MD PhD|Director of CRI Core Labs

Location and hours of operation

Hours      Location

24/7

5 days a week

     8701 Water Town Plank Rd
     Wauwatosa WI 53226
     TBRC 4th floor

Contacts

Name Role Phone Email Location
Suresh Kumar
Director of CRI Imaging Core
 
414-955-2448
 
skumar@mcw.edu
 
TBRC
 

Service list


Search available services: View: by category alphabetically
Scanning (18)
Training (4)
Consumables (1)

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