ALERT

**Important for iLab Users**

The Help link in iLab opens an email to contact Support. To submit or track requests, visit: Submit and Track Support Requests

Quick links: Help Site | Agilent - iLab Community | System Status


Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, February 16th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.

About

OnCore Calendar Requests

 

The Office of Research is utilzing the iLab system for OnCore Calendar Build requests. 

In order to submit a request, you must be able to provide: 

  1. A signed copy of the Confidentiality Agreement (CDA) - if applicable
  2. A copy of the protocol

Contacts

Name Role Phone Email Location
Sandi Johnson
OnCore Administrator
 

 
OnCore@mcw.edu