Welcome!
ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
ALERT The iLab Core Management System functionality should only be minimally impacted by the transition to Workday when system changes are implemented on January 17th. Service requests, reservations, and forms will remain the same and requested services can be performed by the core facilities as usual except for the Saturday January 17th outage. Please reach out to ilab@mcw.edu with questions or concerns.
(hide this warning on this page)The Neuroscience Research Center's Rodent Behavior Core was established to enable laboratories within the Medical College of Wisconsin to perform behavioral analysis on rodents without having to buy costly equipment themselves.
The primary goal of this core facility is to foster a collaborative environment to enhance neuroscience research at the Medical College of Wisconsin. The center is equipped with up-to-date experimental devices, analysis software, multifunctional rooms, and the ability to reserve time, space and equipment for your own research needs.
Funding for the purchase of equipment was provided by the Research and Education Initiative Fund, a component of the Advancing a Healthier Wisconsin Endowment at the Medical College of Wisconsin.
Cecilia Hillard, PhD, Core Director
Chris Olsen, PhD, Behavioral Specialist
Jennifer Sterrett, Core Manager
| Hours | Location |
| Open 24/7 Staffed Monday - Friday, 9:00 a.m. - 5:00 p.m. |
Neuroscience Research Center 1st Floor, TBRC |
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Jennifer Sterrett |
Core Manager
|
414-955-2458
|
jsterrett@mcw.edu
|
NRC
|
| Chris Olsen, PhD |
Principal Investigator
|
414-955-7629
|
colsen@mcw.edu
|
NRC
|
