ALERT

**Important for iLab Users**

The Help link in iLab opens an email to contact Support. To submit or track requests, visit: Submit and Track Support Requests

Quick links: Help Site | Agilent - iLab Community | System Status

Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, February 16th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.

Biochemistry Mass Spectrometry

The MCW MS Center has been restructured. The Thermo LTQ Orbitrap Velos (Watson) and the Thermo Orbitrap Fusion Lumos (Porter) will be part of the Translational Metabolomics Shared Resource core effecitve July 1st, 2024. Please reach out to Michaela Pereckas (mpereckas@mcw.edu) for information about using those resources in the new core. The Thermo LTQ instrument will still be available for walk up service through this core. Please contact Austin Schoen (aschoen@mcw.edu) for more information.

The Biochemistry Mass Spectrometry shared equipment houses a Thermo LTQ Mass Spectrometer for walk-up use for peptide and protein analysis.

Location

The Center is located in the modern Translational and Biomedical Research Center (TBRC) Building which is connected via skywalk to the Basic Science and Medical Education Buildings. Altogether, the Center is less than a five minute walk from most MCW research laboratories.

TBRC C2705: This room has dedicated space for self-service users to prepare their samples with MS-grade reagents and consumables.

Our Consultation Office is located in the Basic Science Building, BSB 376D.

Contacts

Name	Role	Phone	Email	Location
Austin Schoen			aschoen@mcw.edu